• J Accid Emerg Med · Nov 1996

    The nursing triage process: a video review and a proposed audit tool.

    • J C Williams, N L Jones, F J Richardson, C Jones, and P W Richmond.
    • Accident and Emergency Department, Cardiff Royal Infirmary, United Kingdom.
    • J Accid Emerg Med. 1996 Nov 1; 13 (6): 398-9.

    ObjectiveTo review the activity of the nurse triage process.SettingThe triage room for adults attending the accident and emergency department of the Cardiff Royal Infirmary.Methods226 triage processes were videotaped over 31 h during July 1994. Activities were subsequently analysed using a specially designed chart.ResultsAreas for improvement in staff communication skills and patient privacy were identified.ConclusionsThe use of video in the triage room allows assessment of the triage process and is a valuable aid to training. Additionally, a potential visual audit tool has been identified.

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