• J Nurs Care Qual · Jan 1995

    Developing effective measurement tools: a case study of the Consumer Emergency Care Satisfaction Scale.

    • B A Davis and H A Bush.
    • School of Nursing, Marshall University, Huntington, West Virginia.
    • J Nurs Care Qual. 1995 Jan 1; 9 (2): 26-35.

    AbstractDevelopment of valid and reliable instruments to assist nurse researchers and clinicians in meeting the needs of consumers is an avenue toward continuous quality improvement (CQI). This article explains validity and reliability and the process of constructing a valid and reliable scale. The development of the Consumer Emergency Care Satisfaction Scale, a measure of quality nursing care in the emergency department, is used as the example.

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