• Prof Nurse · Jun 1998

    Complaints procedure.

    • C J Pennels.
    • Cardiac Services, Bristol Royal Infirmary.
    • Prof Nurse. 1998 Jun 1; 13 (9): 594-5.

    AbstractMany complaints by patients can be dealt with at ward level through discussion and an apology but others are more serious. All hospitals must have a complaints procedure in place and nurses must be aware of the steps complaints can take.

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