• Gilbert Jacob Huber, Jose Orlando Gomes, and Paulo Victor Rodrigues de Carvalho.
• Graduate Program in Informatics-NCE&IM, Cidade Universitária, Rio de Janeiro, RJ, Brazil.
• Work. 2012 Jan 1; 41 Suppl 1: 2810-6.

AbstractThe main objective of this work is to propose a method and a tool to support the development of indicators able to inform an organization about the state of its resilience through a cyclical process of identifying its resilience factors, proposing resilience indicators, assessing its organizational resilience followed by assessing and improving the resilience indicators. The research uses concepts from complex adaptive systems and from resilience engineering to establish an initial set of indicators able to assess elements that contribute to organizational resilience, and structures them temporarily as a hierarchy. A software application to support indicator definition and structuring, questionnaire generation, and result assessment activities was built to assist in speeding up the experiment-adjust cycle. Prototype indicators were instantiated with helicopter operating companies in mind, and were reviewed by a domain expert.

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