• N Britten and O Ukoumunne.
• Department of General Practice, United Medical and Dental School of Guy's, London. n.britten@umds.ac.uk
• BMJ. 1997 Dec 6; 315 (7121): 1506-10.

ObjectivesTo measure patients' expectations of receiving prescriptions and general practitioners' perceptions of these expectations and to determine the factors most closely associated with the decision to prescribe.DesignQuestionnaires were completed by patients waiting to see their general practitioners, and by their doctors immediately after the consultations.SettingFour non-fundholding groups practices in southeast London.Subjects544 unselected patients consulting 15 general practitioners.Main Outcome MeasuresDoctor's perceptions of patients' expectations; doctors' decisions to prescribe.Results67% (354/526) of patients hoped for a prescription; doctors perceived that 56% (305/542) of patients wanted prescriptions; and doctors wrote prescriptions in 59% (321/543) of consultations. Despite the close agreement between patients' hopes and doctors' perceptions, 25% (89/353) of patients hoped for a prescription but did not receive one. In 22% (68/313) of consultations in which prescriptions were written, they were not strictly indicated on purely medical grounds, and in only 66% (202/306) of consultations in which prescriptions were written were they both indicated and hoped for. Doctors' perceptions of patients' expectations were the strongest predictor of the decision to prescribe, but the final regression model also included patients' hopes and ethnic group, and the doctor's feeling of being pressurised.ConclusionsIn an area of low prescribing and high expectations the decision to prescribe was closely related to actual and perceived expectations, but the latter was the more significant influence.

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