• Anna Marie Chang, Amber Lin, Rongwei Fu, K John McConnell, and Benjamin Sun.
• Department of Emergency Medicine, Thomas Jefferson University, Philadelphia, PA.
• Acad Emerg Med. 2017 Feb 1; 24 (2): 246-250.

ObjectiveThe Institute of Medicine identified emergency department (ED) crowding as a critical threat to patient safety. We assess the association between changes in publicly reported ED length of stay (LOS) and changes in quality-of-care measures in a national cohort of hospitals.MethodsLongitudinal analysis of 2012 and 2013 data from the American Hospital Association (AHA) Survey, Center for Medicare and Medicaid Services (CMS) Cost Reports, and CMS Hospital Compare. We included hospitals reporting Hospital Compare timeliness measure of LOS for admitted patients. We used AHA and CMS data to incorporate hospital predictors of interest. We used the method of first differences to test for relationships in the change over time between timeliness measures and six hospital-level measures.ResultsThe cohort consisted of 2,619 hospitals. Each additional hour of ED LOS was associated with a 0.7% decrease in proportion of patients giving a top satisfaction rating, a 0.7% decrease in proportion of patients who would "definitely recommend" the hospital, and a 6-minute increase in time to pain management for long bone fracture (p < 0.01 for all). A 1-hour increase in ED LOS is associated with a 44% increase in the odds of having an increase in left without being seen (95% confidence interval = 25% to 68%). ED LOS was not associated with hospital readmissions (p = 0.14) or time to percutaneous coronary intervention (p = 0.14).ConclusionIn this longitudinal study of hospitals across the United States, improvements in ED timeliness measures are associated with improvements in the patient experience.© 2016 by the Society for Academic Emergency Medicine.

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