• Lise Dyhr, Anette Sonne Nielsen, and Susanne Reventlow.
• Forskningsenheden for Almen Praksis i København, Institut for Folkesundhedsvidenskab, Københavns Universitet, Øster Farimagsgade 5a, bygning 24, opg. Q, 1014 København K, Denmark. lisedyhr@sund.ku.dk
• Ugeskr. Laeg. 2011 Oct 17; 173 (42): 2635-7.

AbstractA consultant function to advice general practitioners (GPs) with regard to interactions with ethnic minority patients was developed in the Copenhagen municipality in 2002-2003 as a quality developing project. One part of the project focused on the challenges experienced by the GPs. Neither guidance nor teaching was required; instead the GPs were inclined to tell stories about their patients. This article describes and discusses how a narrative approach can be used in the circle of quality development. It is argued that a narrative analysis illuminates positions and structures and gives useful insight to act. In this project it illuminated structural challenges, which had to be solved at a level different from the individual level, which was the focus of the consultant project.

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