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Qual Manag Health Care · Jan 2002
Enhancing VHA's mission to improve veteran health: synopsis of VHA's Malcolm Baldrige award application.
- Andrea Ohldin, Randy Taylor, Annie Stein, and Thomas Garthwaite.
- School of Health Related Professions, University of Alabama, Birmingham, USA. National Veterans Affairs Quality Scholars Program, Birmingham Veterans Affairs Medical Center, USA.
- Qual Manag Health Care. 2002 Jan 1; 10 (4): 29-37.
AbstractThe Veterans Health Administration (VHA) provides health care value to an aging veteran population in the midst of rising health care costs and the necessity to demonstrate improvements in the quality of care. The Malcolm Baldrige framework offers a comprehensive assessment of the organization's management system, performance improvements, and the promise to enhance health outcomes, including quality and patient satisfaction. This article will describe the development, current status, and future plans within VHA for the Malcolm Baldrige Award for Healthcare.
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