• Br J Nurs · Jun 2016

    Encouraging a listening and learning culture for feedback and complaints.

    • John Tingle.
    • Br J Nurs. 2016 Jun 23; 25 (12): 698-9.

    AbstractIn the second of a two-part column John Tingle discusses a report from the Parliamentary and Health Service Ombudsman on complaint handling in general practice and the wider implications for nurses.

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