• Marlyn Gill, Sean M Bagshaw, Emily McKenzie, Peter Oxland, Donna Oswell, Debbie Boulton, Daniel J Niven, Melissa L Potestio, Svetlana Shklarov, Nancy Marlett, Henry T Stelfox, and Critical Care Strategic Clinical Network.
• PaCER (Patient and Community Engagement Research) Program, University of Calgary, Calgary, Canada.
• Plos One. 2016 Jan 1; 11 (8): e0160947.

IntroductionEngaging patients and family members as partners in research increases the relevance of study results and enhances patient-centered care; how to best engage patients and families in research is unknown.MethodsWe tested a novel research approach that engages and trains patients and family members as researchers to see if we could understand and describe the experiences of patients admitted to the intensive care unit (ICU) and their families. Former patients and family members conducted focus groups and interviews with patients (n = 11) and families of surviving (n = 14) and deceased (n = 7) patients from 13 ICUs in Alberta Canada, and analyzed data using conventional content analysis. Separate blinded qualitative researchers conducted an independent analysis.ResultsParticipants described three phases in the patient/family "ICU journey"; admission to ICU, daily care in ICU, and post-ICU experience. Admission to ICU was characterized by family shock and disorientation with families needing the presence and support of a provider. Participants described five important elements of daily care: honoring the patient's voice, the need to know, decision-making, medical care, and culture in ICU. The post-ICU experience was characterized by the challenges of the transition from ICU to a hospital ward and long-term effects of critical illness. These "ICU journey" experiences were described as integral to appropriate interactions with the care team and comfort and trust in the ICU, which were perceived as essential for a community of caring. Participants provided suggestions for improvement: 1) provide a dedicated family navigator, 2) increase provider awareness of the fragility of family trust, 3) improve provider communication skills, 4) improve the transition from ICU to hospital ward, and 5) inform patients about the long-term effects of critical illness. Analyses by independent qualitative researchers identified similar themes.ConclusionsPatient and family member-led research is feasible and can identify opportunities for improving care.

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