• Bartholomew Cambria, Joseph Basile, Elias Youssef, Josh Greenstein, Jerel Chacko, Barry Hahn, Nicole Berwald, and Brahim Ardolic.
• Department of Emergency Medicine, Staten Island University Hospital, Northwell Health, 475 Seaview Avenue, Staten Island, NY 10305, United States of America. Electronic address: BCambria@northwell.edu.
• Am J Emerg Med. 2019 Sep 1; 37 (9): 1618-1621.

ObjectiveThe Press Ganey (PG) survey is a patient experience survey mailed to patients upon discharge from the emergency department (ED). It is a nationally recognized survey that is commonly used to measure patient's perception of the healthcare delivered. Emergency medicine physicians at Staten Island University Hospital staff two distinct sites: a tertiary-care setting (SIUH-N) and a community setting (SIUH-S). The goal of our study was to compare the effect of different ED practice settings, within the same hospital and healthcare system, on individual attending physician PG scores.MethodsThis was a retrospective, observational study of EM physicians, conducted at Staten Island University Hospital between January 1, 2015 and December 31, 2016. Physicians with PG survey responses from both sites were included. The number of responses and mean scores for the four doctor specific survey questions and the doctor overall score were extracted from PG surveys.ResultsMean PG scores at SIUH-N were significantly lower than the mean scores at SIUH-S in each of the four doctor-specific questions, as well as the doctor overall score (p < 0.05). 16 out of 18 doctors demonstrated higher doctor overall scores at SIUH-S.ConclusionVariables other than the individual doctor may be influencing the PG survey responses and perceptions of care. The PG survey may underestimate the impact of different practice settings on individual doctor PG scores.Copyright © 2018 Elsevier Inc. All rights reserved.

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