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Scand J Trauma Resus · Feb 2019
LetterConnect dispatch centers for call handling improves performance.
- Yann Penverne, Michel Terré, François Javaudin, Joël Jenvrin, Frédéric Berthier, Julien Labady, Brice Leclere, and Emmanuel Montassier.
- Department of Emergency Medicine, SAMU44, CHU Nantes, Nantes, France.
- Scand J Trauma Resus. 2019 Feb 20; 27 (1): 21.
AbstractThe aim of this Letter to the Editor was to report a strategy to reduce time waiting for emergency calls in a dispatch center, in line with a recently published article that reviewed evidence for medical dispatching systems to accurately dispatch Emergency medical Services. Here, we tested the effect of a connected distribution of calls, where a call is allocated to the first available resource among a pooled group of telecommunicators from several dispatch centers. We found that connect dispatch centers improve dispatch center performance, especially during an overloaded period. It could be leveraged to handle emergency calls without delay and to appropriately dispatch Emergency Medical Services.
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