• Hosp Case Manag · Apr 2013

    ED redesign improves patient flow, satisfaction.

    • Hosp Case Manag. 2013 Apr 1; 21 (4): 53-4.

    AbstractSycamore Medical Center's Lean project to improve patient flow in the emergency department resulted in an increase in patient satisfaction scores and a decrease in patients who left without being seen. A multidisciplinary team analyzed how patients arrive, how they are treated, and how they are triaged. The team examined the work of all emergency department staff and made changes to optimize their time. The team created a set of essential care orders the hospital can use if the patient is stable and can go to the floor.

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