• Josep Gómez-Jiménez, Oscar Becerra, Francisco Boneu, Lluís Burgués, and Salvador Pàmies.
• Servei d'Urgències, Hospital Nostra Senyora de Meritxell, Servei Andorrà d'Atenció Sanitària (SAAS), Les Escaldes-Engordany, Principat d'Andorra. jgomez@andorra.ad
• Gac Sanit. 2006 Jan 1; 20 (1): 40-6.

ObjectiveStructured emergency department (ED) triage scales can be used to develop patient referral strategies from the ED to primary care. The objectives of the present study were to evaluate the percentage of patients who could potentially be referred from triage to primary care and to describe their clinical characteristics.MethodsWe analyzed all patients with low acuity (triage levels IV and V) and low complexity (patients discharged from the ED) triaged during 2003 with the Andorran Triage Model in the ED and estimated the percentage of patients who could potentially be referred on the basis of three primary care models: A, centers unable to deal with emergencies or perform complementary investigations; B, centers able to deal with emergencies and perform complementary investigations, and C, centers able to deal with emergencies but unable to perform complementary investigations.ResultsOf the 25,319 patients included in the study, 5.63% could be referred to model A, 75.22% to model B and 33.36% to model C. A total of 81.04% of these model C patients were classified in seven symptomatic categories: wounds and traumatisms, inflammation or fever, pediatric problems, rhinolaryngological infection or alterations, ocular symptoms, pain and cutaneous allergy or reactions.ConclusionsCasemix analysis, based on the level of acuity and discharge criteria, can be used to establish the percentage of patients that could potentially be referred to primary care. Analysis of their clinical profile is useful to design referral protocols.

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