• Thomas Bodley, Janice L Kwan, John Matelski, Patrick J Darragh, and Peter Cram.
• Department of Medicine, University of Toronto, Toronto, ON, Canada. thomas.bodley@mail.utoronto.ca.
• J Gen Intern Med. 2019 Jan 1; 34 (1): 118-124.

BackgroundMissed test results are a cause of medical error. Few studies have explored test result management in the inpatient setting.ObjectiveTo examine test result management practices of general internal medicine providers in the inpatient setting, examine satisfaction with practices, and quantify self-reported delays in result follow-up.DesignCross-sectional survey.ParticipantsGeneral internal medicine attending physicians and trainees (residents and medical students) at three Canadian teaching hospitals.Main MeasuresMethods used to track test results; satisfaction with these methods; personal encounters with results respondents "wish they had known about sooner."Key ResultsWe received surveys from 33/51 attendings and 99/108 trainees (response rate 83%). Only 40.9% of respondents kept a record of all tests they order, and 50.0% had a system to ensure ordered tests were completed. Methods for tracking test results included typed team sign-out lists (40.7%), electronic health record (EHR) functionality (e.g., the electronic "inbox") (38.9%), and personal written or typed lists (14.8%). Almost all trainees (97.9%) and attendings (81.2%) reported encountering at least one test result they "wish they had known about sooner" in the past 2 months (p = 0.001). A higher percentage of attendings kept a record of tests pending at hospital discharge compared to trainees (75.0% vs. 35.7%, p < 0.001), used EHR functionality to track tests (71.4% vs. 27.5%, p = 0.004), and reported higher satisfaction with result management (42.4% vs. 12.1% satisfied or very satisfied, p < 0.001).ConclusionsCanadian physicians report an array of problems managing test results in the inpatient setting. In the context of prior studies from the outpatient setting, our study suggests a need to develop interventions to prevent missed results and avoid potential patient harms.

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