• Kylee A Funk, Deborah L Pestka, Mary T Roth McClurg, Jennifer K Carroll, and Todd D Sorensen.
• From the College of Pharmacy, University of Minnesota Collage of Pharmacy, Minneapolis, MN (KAF, DLP, TDS); Eshelman School of Pharmacy, University of North Carolina, Chapel Hill, NC (MTR); American Academy of Family Physicians National Research Network, Leawood, KS (JKC). kafunk@umn.edu.
• J Am Board Fam Med. 2019 Jul 1; 32 (4): 462-473.

PurposeIn primary care, clinical pharmacists often deliver a service called comprehensive medication management (CMM). While research has identified that CMM positively influences most aspects of the Quadruple Aim, it is unclear how CMM-both the service and the role of the pharmacist-may influence the primary care provider's (PCP) clinical work, professional satisfaction, and burnout (described here as PCP's work-life). We aimed to identify how PCPs perceive CMM impacts their work-life.MethodsSixteen PCPs were interviewed. Interview questions centered on how CMM affects their work-life. After interviews were transcribed, a codebook was developed by 2 researchers and from the codes, themes were identified.ResultsPCPs spoke of the pharmacist being an added skillset and resource and a collaborative partner in caring for patients. They also described 7 outcomes of having CMM available that contribute to their work-life. These outcomes were: decreased workload, satisfaction patients are receiving better care, reassurance, decreased mental exhaustion, enhanced professional learning, increased provider access, and achievement of quality measures. Lastly, the PCPs described barriers and areas of opportunity related to CMM.ConclusionOur findings suggest PCPs believe CMM, in general, positively affects their work-life. CMM's impact on PCPs aligns with many previously identified drivers of burnout and engagement among providers. These results shed light on how CMM may foster achievement of the Quadruple Aim.© Copyright 2019 by the American Board of Family Medicine.

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