Journal of healthcare quality research
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Multicenter Study Comparative Study Observational Study
[User satisfaction in 2hospitals with different management models].
Public, private, and mixed care management models coexist in the Spanish National Health System, in addition to those private models with state-funded financial support since the General Health Law was enacted. In order to function well, health systems must include quality management systems, and they must use patient satisfaction evaluations as an outcome indicator. ⋯ High satisfaction levels were found, with little differences between the 2hospitals, and higher rates in some areas compared to other studies. As quality indicators, there are factors such as time, flexibility in systems and in information, probably due to changes in needs and user expectations. There are only a few studies that compare satisfaction between different management models.