Research in social & administrative pharmacy : RSAP
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Res Social Adm Pharm · Dec 2006
Multicenter StudyConsumer satisfaction with community pharmacies in Warri, Nigeria.
Consumer satisfaction is likely to affect the image of the pharmacist and pharmacy profession. Efforts should not only be made to track consumer satisfaction with pharmacy services but also to improve it where needed. ⋯ Consumers in this survey experienced moderate service satisfaction with their community pharmacy encounters. The consumers were most satisfied with the pharmacists' professional attitude but dissatisfied with the provision of nondrug services in the community pharmacy. These services are mainly health promotion activities that are advocated under pharmaceutical care philosophy. There is an opportunity for the community pharmacies to introduce new services and enhance their consumer loyalty.
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Res Social Adm Pharm · Dec 2006
From counting and pouring to caring: the empathic developmental process of community pharmacists.
Pharmacists are the most accessible health care provider. As such, they often interact with patients who, for a variety of reasons, are in some form of emotional distress. Pharmacists who can communicate empathically are able to build good patient rapport, which often translates into improved patient outcomes. ⋯ The data suggest that empathic development in pharmacists is a function of social learning and reflection in action. This interplay appears to facilitate empathic responding to patients who are experiencing physical or emotional distress.