Research in social & administrative pharmacy : RSAP
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Res Social Adm Pharm · Mar 2009
Measuring patient satisfaction with diabetes disease state management services in community pharmacy.
Disease state management (DSM) programs for chronic conditions such as type 2 diabetes delivered by community pharmacists are a developing trend in health care service delivery. Although patient satisfaction with DSM services is an important indicator of service quality from the consumers' perspective, to date there is no valid and reliable instrument to enable its measurement in the context of a community pharmacy delivered service. ⋯ The results support the validity and reliability of the DDSM-Q as an instrument to measure patient satisfaction with DDSM services in community pharmacy. Further research will be needed to validate the instrument in different populations.
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Res Social Adm Pharm · Mar 2009
Perceptions, experiences, and expectations of physicians in hospital settings in Jordan regarding the role of the pharmacist.
To initiate a collaborative working relationship (CWR) between physicians and pharmacists, current physicians' perceptions, expectations, and experiences with pharmacists should be determined. ⋯ Physicians in hospitals in Jordan were more likely to accept or recognize traditional pharmacy services than newer clinical services. Increasing physician awareness of these clinical pharmacy skills will be an important step in developing CWRs.