Research in social & administrative pharmacy : RSAP
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Res Social Adm Pharm · Mar 2009
Measuring patient satisfaction with diabetes disease state management services in community pharmacy.
Disease state management (DSM) programs for chronic conditions such as type 2 diabetes delivered by community pharmacists are a developing trend in health care service delivery. Although patient satisfaction with DSM services is an important indicator of service quality from the consumers' perspective, to date there is no valid and reliable instrument to enable its measurement in the context of a community pharmacy delivered service. ⋯ The results support the validity and reliability of the DDSM-Q as an instrument to measure patient satisfaction with DDSM services in community pharmacy. Further research will be needed to validate the instrument in different populations.
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Res Social Adm Pharm · Mar 2009
Perceptions, experiences, and expectations of physicians in hospital settings in Jordan regarding the role of the pharmacist.
To initiate a collaborative working relationship (CWR) between physicians and pharmacists, current physicians' perceptions, expectations, and experiences with pharmacists should be determined. ⋯ Physicians in hospitals in Jordan were more likely to accept or recognize traditional pharmacy services than newer clinical services. Increasing physician awareness of these clinical pharmacy skills will be an important step in developing CWRs.
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Res Social Adm Pharm · Dec 2008
Development of a measure to assess pharmacy students' beliefs about monitoring chronic diseases.
Pharmacy students in the community setting are ideally situated to help patients monitor chronic diseases; however, their beliefs toward monitoring patients' health are not known. ⋯ Evidence was provided for the psychometric properties of new measures of monitoring specific self-efficacy, outcome expectancies, and monitoring role orientation, as well as a new measure of general mattering for pharmacy. These instruments have the potential to help pharmacy practice researchers assess pharmacy students' and ultimately pharmacists' beliefs about monitoring.
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Res Social Adm Pharm · Sep 2008
Development and validation of the patient trust in community pharmacists (TRUST-Ph) scale: results from a study conducted in Thailand.
The quality of the pharmacist-patient relationship has been examined in various perspectives, for example patient satisfaction. Trust is another concept within which the quality of the relationship might be examined and is critical in contemporary pharmacy practice. ⋯ The developed scale (TRUST-Ph) to measure patient trust in community pharmacists had relatively high validity and reliability. It had 3 dimensions, which were Benevolence, Technical Competence, and Communication. The TRUST-Ph scale can be potentially used as a measure of patient-reported outcome for community pharmacist services.
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Res Social Adm Pharm · Sep 2008
A modified model of pharmacists' job stress: the role of organizational, extra-role, and individual factors on work-related outcomes.
Understanding the effects of job stress continues to be a concern for health-care providers as workload and personnel needs increase. ⋯ Given the increased demand for pharmacy services, health-care organizations will benefit from increasing positive and reducing negative work outcomes. Increased focus on enhancing interpersonal interactions, developing commitment to the profession, and greater consideration of nonwork factors could help pharmacists better manage their work environments. Future research should continue to refine these models to further enhance our understanding of the effects of job stress in the health professional workplace.