The Journal of nursing administration
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Comparative Study
Patient satisfaction with nursing care in an urban and suburban emergency department.
Patient satisfaction is an important outcome measurement in the emergency department (ED). When unavoidable, the negative effect of patient wait time may be lessened by communicating expected wait time, affective support, health information, decisional control, and competent providers. ⋯ Nurses can influence patient satisfaction in the ED through communication and caring behaviors.
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This department column is devoted to posing thought-provoking insights about transitions through, to, and from administrative roles in nursing. In this article, I explore an effective approach to succession planning for the role of director of surgical services, implemented in my role as chief nursing officer for a tertiary, acute care hospital. The plan provided a creative solution to the succession challenge and important lessons learned.