Child: care, health and development
-
Child Care Health Dev · Sep 2004
National survey of Patient Advice and Liaison Services (PALS) in England: children, young people and parents' access to and use of PALS.
Patient Advice and Liaison Services (PALS) have been set up in the National Health Service (NHS) in England to enable patients and the public to access information and raise issues they are concerned about their health care. The aim of this study was to examine to what extent, and how, PALS have promoted children's, young people's and parents' access to and use of the service. ⋯ PALS are intended to serve all sections of the community and accordingly need to be developed in ways that ensure the service is accessible to hard-to-reach groups such as children and young people. The remainder of the research will examine children, young people and parents' perspectives on how PALS can involve them, and will provide associated guidelines for trusts.