Journal of emergency nursing : JEN : official publication of the Emergency Department Nurses Association
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We have saved a minimum of $17,064 in personnel salaries of a patient representative (based on minimum wage and no paid benefits) during the past year. Although our liaison program was initially started as a cost-saving measure, the benefits of the program cannot be measured in monetary terms. ⋯ Many of the liaisons were totally unaware of the activities in an emergency department. They now have a greater appreciation for the process of emergency care, and can relate that understanding to patients and families.