Health care management review
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Health Care Manage Rev · Jan 1995
The effect of urgency on patient satisfaction and future emergency department choice.
Satisfaction with various aspects of a hospital visit may affect a patient's decisions about future patronage. Relationships between aspects of satisfaction, future use, and referral intentions, moderated by urgency, are explored in this study of 493 privately insured individuals. Results confirm the strong association between satisfaction and future intentions already established for other medical services and support increased attention to interactive marketing in medical settings.
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Health Care Manage Rev · Jan 1995
Randomized Controlled Trial Multicenter Study Comparative Study Clinical TrialA multifactorial approach to understanding anesthesia selection.
A full hospital cost accounting model to track the total costs of surgery and anesthesia for inpatients, from the perspective of a hospital CFO, utilizing time-allocation methodology is presented. This model was tested in a prospective multicenter economic clinical trial in three settings.