Health policy
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Comparative Study
Service quality in public and private hospitals in urban Bangladesh: a comparative study.
This study compared the quality of services provided by private and public hospitals in urban Bangladesh. Using twenty-four scale items, patient perceptions were sought on five aspects of service quality including responsiveness, assurance, communication, discipline and baksheesh. ⋯ This contention was largely supported. The results also indicated that both groups have room for improvement.