The British journal of general practice : the journal of the Royal College of General Practitioners
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Multicenter Study
Do the Quality and Outcomes Framework patient experience indicators reward practices that offer improved access?
The Quality and Outcomes Framework (QOF) includes indicators for patient experience, but there has been little research on whether the indicators identify practices that deliver good patient access. ⋯ The QOF patient experience indicators do not reward practices that offer good patient access. A standard patient survey with financial incentive may be more effective in identifying and rewarding practices that offer better access, including opportunity to book appointments with a particular doctor.