Journal for healthcare quality : official publication of the National Association for Healthcare Quality
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This article was written specifically to encourage hospitals that are initiating total quality management to include physicians at the beginning stages of the process. Including physicians from the outset can benefit the entire organization. Physicians, by the nature of their profession, have an important role in the quality of the patient care process.
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Quality management professionals confront the challenge of motivating others to participate in the improvement of patient care. Producing this motivation frequently proves problematic. ⋯ A process model is used to demonstrate that satisfaction of the higher-level needs of esteem and self-actualization is required to produce true motivation. By understanding the process of motivation, we may become more effective in improving patient care.