Journal for healthcare quality : official publication of the National Association for Healthcare Quality
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Numerous studies demonstrate that patient satisfaction correlates with perceived timeliness of care. Turnaround time data identified Laceration patients as a subset of emergency department patients who were not receiving high-quality care. ⋯ An education module and an improved patient-care process model were implemented. Through the use of continuous quality improvement, a wound-care process model improved turnaround times for laceration care by 30 minutes.