Quality management in health care
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Qual Manag Health Care · Apr 2005
Capturing more emergency department errors via an anonymous web-based reporting system.
It is generally understood that errors occur during patient care in the emergency department (ED). However, the errors that are reported likely represent a fraction of those that occur. Increasing the error reporting rate would allow for more opportunities to investigate the root causes of errors and improve systems design as part of a continuous quality improvement (CQI) process. We present a model Web-based system for reporting of errors that occur in patient care in the ED. ⋯ A Web-based error reporting implemented in this manner may improve error reporting because of the convenience it offers and the option of anonymity. More reporting should create more opportunities for system improvement.