Ergonomics
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To understand the use of technology to support interpersonal interaction, a theory of decisional style was applied to email use within the workplace. Previous research has used self-report and rating scales to address employee email behaviours, but this falls short of management's capability to monitor the actual behaviour. Thirty-nine employed individuals completed a five-day communication diary recording their actual behaviour upon receiving personal and work-related emails as well as the Melbourne Decision Making Questionnaire and the Depression Anxiety Stress Scales. ⋯ STATEMENT OF RELEVANCE: This work offers insights as to how people receive and process emails and is thus relevant to the development and implementation of collaborative technologies. Whilst other studies use individual's self-reports, this study uses a more accurate communication diary. Decisional style can predict the monitoring and response to electronic communication.