Qual Saf Health Care
-
Qual Saf Health Care · Dec 2002
Comparative StudyPatient and nurse assessment of quality of care in postoperative pain management.
To describe and compare patient and nurse assessments of the quality of care in postoperative pain management, to investigate differences between subgroups of patients, and to compare patient assessments in different departments. ⋯ The results provided valuable baseline data and identified important areas for quality improvement in postoperative pain management.
-
Qual Saf Health Care · Dec 2002
Comparative StudyPatients' experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care.
To determine what aspects of healthcare provision are most likely to influence satisfaction with care and willingness to recommend hospital services to others and, secondly, to explore the extent to which satisfaction is a meaningful indicator of patient experience of healthcare services. ⋯ The evidence suggests that patient satisfaction scores present a limited and optimistic picture. Detailed questions about specific aspects of patients' experiences are likely to be more useful for monitoring the performance of various hospital departments and wards and could point to ways in which delivery of health care could be improved.