The Journal of psychology
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The Journal of psychology · Nov 2006
Relationships among burnout, job involvement, and organizational citizenship behavior.
R. Cropanzano, D. E. ⋯ Data were collected from 296 paired samples of service employees and their supervisors from 12 hotels and restaurants in Taiwan. Findings demonstrated that emotional exhaustion and diminished personal accomplishment were related negatively to OCB, whereas depersonalization had no independent effect on OCB. Job involvement mediated the relationships among emotional exhaustion, diminished personal accomplishment, and OCB.