Rev Epidemiol Sante
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Rev Epidemiol Sante · Feb 2018
Deaths in France: Characteristics, place of death, hospitalisations and use of palliative care during the year before death.
Only limited data are available concerning the diseases managed and the hospital pathway before death. The aim of this study was to describe diseases, hospitalisations, and use of palliative care one year before death as well as place of death in France. ⋯ Health administrative data from the SNIIRAM database can refine our knowledge of the care pathway prior to death and of the use of hospital palliative care and can be useful to evaluate the new governmental palliative care plan recently deployed in France.
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Rev Epidemiol Sante · Feb 2018
A retrospective study of complaint letters sent to a Swiss Emergency Department between 2009 and 2014.
Patient complaints are a valuable resource for monitoring and improving patient safety and quality of care. The purpose of this study was to analyze the complaint letters received at a Swiss academic emergency department (ED) over six years. ⋯ Complaint incidence in our ED was low and remained stable over the six-year observation period. Most of the complaints pertained to incidents that entailed negligible or minor consequences. As most complaints were due to inadequate communication, interventions targeting improvement of the doctor/patient communication are required.