Nursing times
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During cardiac arrest the survival of the patient depends on a rapid response that provides high-quality treatment based on the latest guidelines. Administration of the correct drugs is an important aspect of this process and one in which nurses are taking an increasingly important role. This article will help nurses to understand the use of drugs in cardiac arrest resuscitation, explaining the rationale for their use, the dosage and any significant problems likely to be encountered.
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This article gives an outline of the NHS complaints procedure, the role of the nurse in the management of complaints and the lessons learnt from complaints received by the Healthcare Commission. By raising awareness of the concerns frequently raised in complaints about nursing care, nurses will be better prepared to handle complaints and to use them and the complaints process to drive changes and improvements in patient care.