The Journal of medical practice management : MPM
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There is a growing number of practitioners who find that the busier they get, the less successful they are. They report that they are working harder, seeing more patients, and taking home less money. They have minimal connection with their fellow clinicians, staff members, or patients. ⋯ The solution is to exact a culture change by implementing a strategic operational plan in which your large practice is managed as if it were a small one. A Culture of Intimacy streamlines communications so that interactions are cleaner, more effective, and less time consuming. The benefits are measurable and palpable, ranging from enhanced patient, employee, and partner relations to increased referrals and bottom-line profitability.
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Practice management can be both challenging and frustrating. In today's world of high turnover, decreased numbers of skilled workers, and increased regulatory requirements, it is more important than ever that practice managers understand the dynamics of creating a climate of motivation. ⋯ These are: (1) communica-tion breakdown; (2) lack of collaboration between employees and managers; and (3) the inability to prevent, manage, and/or resolve conflict. This article will present strategies to streamline communication, explore ideas on how to collaborate more effectively, and provide insight into the five styles of conflict management.
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The relationship a medical practice employee has with his or her practice manager is probably the most important relationship the employee will have at work. No matter what position an employee has in the medical practice, it's to his or her advantage to get along well with the practice manager. This article offers concrete suggestions to medical practice employees to help them establish and cultivate a positive working relationship with their practice managers. ⋯ It describes five personal characteristics a practice manager expects in employees and two basic rules of thumb for using the practice manager's time efficiently. This article also emphasizes the importance of good communication with the practice manager and offers 12 practical and specific tips for building the employee-practice manager relationship. Finally, this article offers advice to medical practice employees about what to do when they disagree with their practice managers.