Hospitals & health networks / AHA
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Predictions of the rise of a take-charge health care consumer have proved premature. Opinion polls and data paint a confusing portrait of a consumer who wants quality care at discount prices, but who doesn't know how the system works, what it costs or what his or her role is. When will this super consumer emerge, and will the industry change as a result?
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This month's gatefold examines how physicians view and use information technology, the reasons for physician resistance to IT and strategies that hospital leaders use to overcome that resistance and incorporate IT into their organizations.