Southern medical journal
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Southern medical journal · Apr 1999
Randomized Controlled Trial Clinical TrialTeaching telephone management skills to pediatric residents in a pilot program using a standardized patient.
Pediatricians spend a significant amount of time on the telephone but receive little formal training in telephone management skills. We found only two previous reports in the literature using a randomized controlled trial (RCT) that documented the effectiveness of a telephone management program for residents. ⋯ Further studies involving larger number of residents and revised study design are needed in planning effective approaches to teaching these important skills to pediatric residents in our training program.