British journal of hospital medicine
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A consultant psychotherapist and an academic psychologist have talked in detail to SHOs about the satisfactions and dissatisfactions of the junior doctor's working life. Sometimes unexpected, the findings point to issues of serious concern.
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Poor communication skills have adverse consequences on physical, psychosocial and economic aspects of health care. The essential elements of an ideal consultation as described lead to more accurate diagnosis, greater patient satisfaction, and more rewarding consultations both professionally and personally.