Professional nurse (London, England)
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Lessons can often by learned by studying the outcomes of complaints made to the NHS by patients. We look at three recent investigations conducted and published by the Health Service Ombudsman. The first and second relate to poor care and lack of communication, and the third to care of a patient's diabetes and epilepsy in hospital and failure to record an outpatient consultation.
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Review
Less is better: why venepuncture practice should be reviewed for those with end-stage renal failure.
This paper proposes that replacing adult vacutainers with paediatric containers during the taking of blood samples would reduce the incidence of anaemia in patients with end-stage renal failure.