Nursing management (Harrow, London, England : 1994)
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In light of Lord Darzi's NHS Next Stage Review final report, which emphasises the need for clinical services to be effective and good quality, this article describes how a directorate in a mental health trust used a performance management framework to focus more closely on the quality of services.
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In this article, the progress made by the Productive Ward programme since its introduction just over a year ago is reviewed and a guide to its implementation and three case studies outlining what it has achieved are offered.
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This article identifies how performance measurement can achieve the greatest number of benefits with the smallest number of drawbacks.