Nursing management (Harrow, London, England : 1994)
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The Leadership in Compassionate Care programme aims to embed compassionate care in practice and education. This article describes a project within the programme that explores with staff, patients and families the meaning of compassion and how this can be measured. The project has involved developing practice statements from noticing the aspects of compassionate care that work well. Staff were provided with support to consider, develop and implement actions that would help ensure consistency in developing compassionate care.
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Since the publication of a report on learning from adverse events in the NHS a decade ago, healthcare organisations have signed up to programmes to improve safety, investing staff, time and other resources in systems for reporting events and developing processes to ensure better outcomes. This article highlights initiatives that build on this work.