Nursing management (Harrow, London, England : 1994)
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The NHS outcomes framework makes clear that the provision of a 'good experience' of care for patients, alongside clinical effectiveness and safety, is a central goal for the NHS. Developing a comprehensive strategy for measuring patient experience requires a decision about what should be measured and how. This article discusses current policy direction and its implications for practice, and sets out the fundamentals of measuring patient experience.
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Venous thromboembolism (VTE) is a significant cause of long-term disability, chronic ill health and mortality, causing about 25,000 deaths a year in hospitals in England. It is recognised as a clinical priority for the NHS by the National Quality Board, which established a VTE board to mainstream and embed VTE prevention in NHS activity by 2012 (Keogh 2011) through the national VTE programme. This article describes NHS East of England's approach to implementing the programme.