Problemy sot͡sialʹnoĭ gigieny, zdravookhranenii͡a i istorii medit͡siny / NII sot͡sialʹnoĭ gigieny, ėkonomiki i upravlenii͡a zdravookhraneniem im. N.A. Semashko RAMN ; AO "Assot͡siat͡sii͡a 'Medit͡sinskai͡a literatura'."
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Probl Sotsialnoi Gig Zdravookhranenniiai Istor Med · Nov 2012
[The prevention of complaints concerning quality of medical services: the role of communicative skills of medical personnel].
The effective monitoring and prevention of complaints are obligatory elements of management of medical institution. The training of physicians to communicative skills has and additional positive potential in the process of prevention of occurrence of complaints. The training of physicians to communicative skills following procedure of patient-centered counseling makes it possible to significantly decrease number of complaints about quality of medical care in ambulatory medical institution. The training technology is to be convenient for simultaneous training of large amount of physicians.