International journal of health care quality assurance
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Int J Health Care Qual Assur · Oct 2018
Development of the Persian patient satisfaction questionnaire.
The purpose of this paper is to explore the validity and reliability of the Persian version of the patient satisfaction questionnaire (PVPSQ). The study addressed the communication skills section of the PSQ specifically. ⋯ There were a few Persian questionnaires to assess patient satisfaction with physicians' communication skills, but their psychometric properties had not been reported until the time of this study. By using the PVPSQ, both researchers at Iranian universities of medical sciences and researchers in other Persian-speaking countries can assess residents' communication skills from the patient's perspective more reliably.
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Int J Health Care Qual Assur · Oct 2018
Effects of job resources factors on nurses job performance (mediating role of work engagement).
The purpose of this paper is to examine the mediating role of work engagement (vigor and dedication) between job resources (job characteristics, supervisor and co-worker support, participation in decision making and job security) and job performance (task and contextual) rated by the supervisor. ⋯ Past studies have not previously tested the two-factor model of work engagement (vigor and dedication) as the mediating variable between job resources (job characteristics, supervisor and co-worker support, participation in decision making and job security) and job performance rated by the supervisor.