International journal of health care quality assurance
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Int J Health Care Qual Assur
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Int J Health Care Qual Assur · Jan 2013
Randomized Controlled TrialWhat constitutes a good hand offs in the emergency department: a patient's perspective.
The aim is to determine, from the patient's perspective, what constitutes a good hand-off procedure in the emergency department (ED). The secondary purpose is to evaluate what impact a formalized hand-off had on patient knowledge, throughput and customer service ⋯ The researchers evaluated an ED physician specific hand-off process and illustrate the value and impact of involving patients in the hand-off process.