Hospital & health services administration
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Hosp Health Serv Adm · Jan 1996
ReviewBusiness as usual? Changes in health care's workforce and organization of work.
Major changes are occurring in the health care workforce and organization of work. Such changes include, for example, a shift in workforce composition from specialists to generalists in medical care, as well as a shift from autonomous work performance to work performed in teams. ⋯ It identifies patterns of change and examines their causes. Further, we raise questions about the implications of these changes for practice and research in the health care field.
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Hosp Health Serv Adm · Jan 1996
Multicenter StudyKeys to patient satisfaction in the emergency department: results of a multiple facility study.
Patient satisfaction is a significant issue for emergency departments. The special nature of the emergency encounter calls for a sound understanding of the factors that influence patient satisfaction. ⋯ We find that demographic variables such as age and sex do not significantly influence the decision to recommend. Nursing/staff items, physician issues, and waiting time are the key factors that drive satisfaction with emergency departments.