The health care manager
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One of the major concerns of patients using hospital emergency rooms (ERs) for emergency medical procedures is the inevitable long wait to receive service. This article addresses why the wait is important to manage, how ER managers might manage the reality of the patient waits, and how they might manage patient perception of the wait. The article concludes with managerial guidelines for managing ER patient waits.
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With national health care expenditures in the United States consuming 14 percent of the gross domestic product, the U. S. health care industry faces a turbulent environment. ⋯ Hospital executives may consider forming an Emergency Room Medical Group (ERMG). ERMGs are defined (as well as their alternative health care alliances), and each is illustrated in a model called the Physician Alliance Continuum.