Canadian family physician Médecin de famille canadien
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To explore primary care physician (PCP) perspectives on the clinical utility of virtual visits. ⋯ While participants believed that virtual visits can be appropriately used to resolve a variety of clinical concerns, they found in practice that virtual visits are fundamentally different from face-to-face encounters. Professional guidelines on appropriate use cases should be established to develop a standard framework for virtual care.
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To understand the impact of virtual visits on primary care physician (PCP) work flows. ⋯ The potential of virtual care to improve work flow is dependent on the way these visits are implemented and used. Dedicated time for implementation, emphasis on using asynchronous secure messaging, and access to clinical champions and structured change management support were associated with more seamless integration of virtual visits.