• Ahmed Aldarmahi, Hussein A Algahtani, Mohammed Alrabia, Nada Abuarab, and Bader Shirah.
• Basic Sciences Department, King Saud bin Abdulaziz University for Health Sciences, National Guard Health AffairJeddah, Kingdom of Saudi Arabia.E-mail. aldarmahiah@ngha.med.sa.
• Saudi Med J. 2019 Jun 1; 40 (6): 595-600.

ObjectiveTo assess the perception and expectation of students about the quality of educational services and identify the gap in educational services.MethodsThis cross-sectional study was conducted at King Saud bin Abdulaziz University for Health Sciences (KSAU-HS) colleges across all regions (Riyadh, Jeddah, and Al-Ahsa) within one academic year (September 2017- April 2018). The difference between the students' perceptions and expectations was calculated to identify the gap between these 2 opinions.Results  A total of 416 (83.2%) questionnaires were completed with an almost equal ratio of male to female (51% and 49%). There was a significant difference in mean (gap) between students' expectations and perceptions of educational service quality at KSAU-HS (p less than 0.05). The results showed negative values for most of the items. It revealed that there is a significant difference between male and female in responsiveness, empathy, and tangible.ConclusionThe findings of this study showed that all the dimensions were not up to the expectations of students. The results will help the higher management to initiate a protocol to address all weaknesses.

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