• D Frasca, B Debaene, O Mimoz, M Pinsard, N Soumagne, Q Levrat, and C Dahyot.
• Pôle anesthésie réanimation urgences, CHU Poitiers, rue de La-Milétrie, 86000 Poitiers, France.
• Ann Fr Anesth Reanim. 2011 Dec 1;30(12):894-8.

BackgroundTo assess family satisfaction in the intensive care unit (ICU) and to identify parameters for improvement.Study DesignProspective observational monocentric study.Patients And MethodsOne hundred and twenty families were given a questionnaire of twenty-four items covering: satisfaction with reception and waiting areas, satisfaction with care and satisfaction with information/decision-making. Each item was evaluated by families according to three levels: high, intermediate, and poor satisfaction. Opinions concerning accessibility time, information notice and visitor limitations were also gathered.ResultsSeveral factors, such as waiting time, respect of family's wishes, visiting hours, lack of social support, and examination's results communication were associated with poor level of satisfaction. Twenty-three percent of families felt restricted by visitation policy for children and 17 % by visitor's number limitation.DiscussionQuality of family reception in the ICU needs to be improved concerning waiting time, visiting hours, social and emotional support.Copyright © 2011 Elsevier Masson SAS. All rights reserved.

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